How 5 Minutes Can Save You $120
March 27, 2007
Talk about easy money! I spent under 5 minutes on the phone with Comcast today and dropped my cable bill by $20 a month for the next six months. Here are some ways I saved some quick cash with minimal effort.
Choose the Right Technique
I opted for the “Best Buds”Â approach (how to ask for a lower price) with the customer service rep and it worked nicely. When I called Comcast for a better deal six months ago I relied almost exclusively on the “Mention the Competition”Â approach and found it effective as well. Every time I contact them I try and read the person I’m working with and feel out the most appropriate tactic.
Whatever method you use don’t take no for an answer. Today the guy offered up the promotion to me with no prompting, maybe influenced by our friendly banter. However, in the past, I’ve had to ask for a discount and my first several requests have all been turned away with one excuse or another. Repeated attempts at getting a better deal have ended successfully for me so far.
Get a Name
This is a new one for me because in the past I’ve had to put the heat on the customer service rep to get what I wanted and probably burned bridges. However, at the end of the cordial call today, the guy gave me his name and said to call if I ever had any problems or questions. Since he was so agreeable, you’d better believe I wrote down his name and will ask for him when I call back in six months.
On the flip side, if they’re difficult to deal with and make you really work for your discount, you may want to avoid them in the future. Make note of their name and if they answer the next time you call then hang up and try again.
Save Some Money
As you can see, its not hard to do and only takes a few minutes. If you’re paying too much for cable (if you’ve never called Comcast before then you probably are) then give it a shot and put the extra money to work for you instead of them!
All posts by Ben Edwards