American Express Rewards Progress

November 2, 2007


I wrote a while back about my plans to score some money from a credit card signup with American Express but my plan was somewhat delayed due to disorganization.  I’m to the point now where I’ve earned my rewards points and am ready to use them with only one problem, I couldn’t find it anywhere.

I haven’t been using the card so it hasn’t been in my wallet. I searched in all the typical spots but for the life of me, I couldn’t find it anywhere.  So I called up American Express customer service to see if I could get a new card. 

After verifying my information the service rep quickly canceled my old card and ordered me a new one.  She offered to ship it overnight mail since I’ve been an American Express card holder for six or seven years now. I didn’t really need it ASAP so I told her that wasn’t necessary, just First Class mail would be fine.

The expedited shipping offer was a nice customer service touch, when was the last time any company offered to rush you anything overnight delivery free of charge? Of course it is in their best interest to get the card back in my wallet so I can start spending money on it.  They’re so good at helping people spend money which in turn makes them more money.

The day American Express shipped my card I received an email from them, pictured above, that notified me of the new card and warned me to contact them if I hadn’t ordered it.  Another nice customer service feature but also a good way to protect their bottom line. It makes me feel good about my account safety with them and can also prevent them from losing money on fraud.

Anyhow, now that the card is on the way I’m almost ready to take the final steps to redeem my rewards.  It hasn’t been a lot of work but it does help to be a little more organized when taking advantage of credit card offers.


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Ben Edwards, the founder of Money Smart Life, saved up enough to buy a Nintendo back when he was 12 years old. When he used the money to buy shares of Wal-Mart stock instead, he knew he wasn't like the other kids... His addiction to personal finance has paid off for his family and now he's helping you to afford the life that you want. Check him out on the web at Google Plus, Twitter and Facebook.

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One Response to American Express Rewards Progress

  • Sean

    AmEx has the best credit card customer service I’ve experienced. Although I’ve only been a member for about a year, I’ve had no problem with a single aspect of their service.

    Their website is very easy to use and the interface is user friendly. Additionally, they love to increase my credit limit!