Comments on: PayPal Online Payment System Review

By: S. R.

S. R. — Fri, 26 Feb 2010 21:07:55 +0000

At first, I was very ANGRY with paypal, and I decided to never use paypal again but only to use google checkout.

THis is because I had discovered paypal had put something delinquent on my credit report but I had never used their credit card.

Before, I had spoken with a paypal rep who was less than helpful

However, I just called and spoke with two people at paypal and they explained the situation. Apparently when buying something with the cash in my account, somehow the “credit” option is what paid rather than what I had intended, which was my cash account. This wasn’t ok with me, I prefer not to have the credit card at all if it’s not clear how I am paying for things with paypal.

So I explained the situation and I asked them to take the late charges off and clear up the account, letting them know that my intention had been to pay with the cash in my account, NOT with the paypal credit and it had not been clear. also that I never had the intention to NOT pay them, and it was disturbing to see it bringing down my credit score.

to my surprise, with NO hassle and NO extra attempts to sell me on anything, they immediately took away all of the late fees and reduced it back to the way it was supposed to be on the original purchase. they took it off my credit report!

maybe the google checkout competition with paypal has forced them to get much better customer service?

In any case, I ended up VERY happy. whereas before I was going to eliminate my account completely and never deal with them again (I love google checkout), I’ve now decided to keep my account open at least, for some transactions.

thanks paypal! great complaint resolution.

By: Paypal Victim

Paypal Victim — Thu, 25 Feb 2010 16:52:33 +0000

Paypal gave a customer 1,000.00 out of my acct, because the client said they never received the item. The problem is a custom website does not have a proof of delivery, so paypal would not help me. The client bought the website 6 months in advance and was trying to get 4 more websites at a ridiculous price. When I said no, the client charged back my paypal. Thanks Paypal, You Suck!!!

YOu give the crooks the upper hand!
Will never use you again!

By: Ray

Ray — Sat, 20 Feb 2010 05:10:34 +0000

If your a seller and have had any issues with paypal STAY AWAY! Paypal is the WORST COMPANY EVER! If you make too much money they will limit your account. Withdraw too much money per week limited account follows.

Just want to gain interest on your money…

By: Matthew Fothergill

Matthew Fothergill — Mon, 15 Feb 2010 18:58:39 +0000

Paypal is very convenient for buyers. I however am a seller. This last 2 months I’ve been using paypal. I make over a certain amount, they freeze the account. I send them my details, proofs of address, scans of photo id, parcel tracking numbers, ebay buyer feedback – nothing. I’ve called the customer services hotline (ha-ha) to try and resolve each of the issues as they’ve arisen. I still have limited access to my account and when I say limited, I can’t buy or sell anything or put money into my regular bank account. It’s been nearly a month. I finally get to talk to one of the operators today and the guy tells me all the previous agents have and I quote : “Yes, ooh well I’ll be honest Mr Fothergill we have missed some opportunities to expedite your case into review” which is Paypal NewSpeak for – we didn’t do anything with all the id and transaction proofs you provided. So finally, the 5th operator I’ve spoken to in the last 2 weeks gives me something resembling the truth. Finally paypal have deigned to treat me like an adult and communicate with me. They failed during a stint where I wrote 5 separate requests to have them call me about individual issues relating to the limitations imposed on my account. I got one call that was never followed up. They seemingly refuse to make outbound calls to mobile phones as I never once received a call from them on my mobile despite numerous requests as I am not near my housephone for the majority of any given day and have called them so many times I thought – you know what? I’m due a bit of consideration. This has been the worst banking or online transaction experience of my life so far. My bills are late, I have very little food left in the house. Paypal have effectively brought my life to a standstill. I will be closing my paypal account once this shambles is resolved and making a point of publicising my case as widely as possible to note to sellers and buyers alike the dangers of using this unbelievably inept and unhelpful service. Legal action is not beyond the realms of possibility at this point. I can’t think how anything else will make them wake up and behave professionally.

By: John Ralston

John Ralston — Fri, 29 Jan 2010 01:26:54 +0000

I wouldn’t use PAYPAL to buy a piece of bubble gum, they SUCK, they are only for the buyer NOT the seller, EXAMPLE: I sold a person( whom I thought they were who they said) something for $150.00 and they filed a complaint to there credit card company and the charges were reversed on my PAYPAL account so now I have a NEGATIVE balance for 72 days and they keep reassuring me that they will fight the case in my favor, WHATEVER that did not happen so now I have been out $300.00 with PAYPAL and they DONT GIVE A CRAP!! There MANAGEMENT TEAM ARE VERY RUDE, I hope everyone reads this before the decide to USE PAYPAL!! HORRIBLE EXPERIENCE

By: jasonbourne

jasonbourne — Sun, 24 Jan 2010 16:23:57 +0000

After almost 5 years, it finally happened. A buyer succeeded scamming me.
On Nov 27th 2009, I sold a iPhone for $745 on Paypal. Sure-thing, verified buyer and confirmed address. Jan 22nd 2010, I receive an email from Paypal claiming that a chargeback was filed against this transaction.

This link Understanding Chargebacks has it written, every seller should know this… https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/Marketing/securitycenter/sell/ChargebackGuide1

Excerpt from paypal website:
“Chargebacks and sellers.
Sellers who accept credit card payments run the risk of receiving chargebacks. Most sellers factor potential chargeback losses into the cost of doing business. ”

Paypal seller protection is a joke, but so is every transaction that is done with a credit card. The buyer has so many options to file a chargeback. I ‘wish’ paypal would cover this, but I also wish that I was a billionaire . Seriously, if paypal ever covered Chargebacks, they would be bust already by now… There is too much Fraud… with the FBI would crack and follow the leads…

Or if only FedEx or UPS had a shipping service that used Photo ID’s to match the receiver at delivery…. I would gladly pay an additional $10 when I am shipping something worth over $500…

Anyway, as it is.. I cleared my negative balance in paypal, I have less than $5000 total sales anually… and margin is slim as it is… That scammer wiped all of my earnings from 2009 and then some… but I am moving on…

By: GU

GU — Fri, 22 Jan 2010 01:46:42 +0000

One of the nice features that PayPal offers was being able to email my customers a copy of the invoice that we gave them when we serviced their location. And the emailed invoice had a “PayNow” button. But there appear to be challenges when the customer does not have a PayPal account.

Has anyone found a similar feature/function?

Thanks!

By: Col

Col — Wed, 20 Jan 2010 04:13:01 +0000

After my recent dealings with Paypal I can promise them and anyone else I will NEVER deal with them ever, ever, ever again – not even if I had to crawl over ten miles of broken beer bottles to pay an account by another method. I had my account “limited” for some reason I have yet to be informed of (despite requesting they give me the reason on numerous occasions) and I even had to pay THEM to go through some bizarre rigmarole to reinstate my account. I was made to feel like a criminal and it was an experience I will never repeat with Paypal. I have lost count of how many of their staff wrote emails to me (after much delay and always a different name!) and there was never any apology nor reason for my account being “limited”. They still owe me a few dollars but I find it difficult even to write their name without feeling furious, let alone go through any more dealings with them to extract what they owe me – completely, absolutely, shocking experience. Anyone with any doubts should consider how any company can survive with web pages devoted to their shocking service, namely http://www.paypalsucks.com. and http://www.aboutpaypal.org and others. I only wish I had done the research before I used them.Get lost Paypal

By: Mike Jones

Mike Jones — Sat, 09 Jan 2010 14:47:49 +0000

PayPal is ridiculous. I cannot wait until ACTUAL businessmen (and not scam artists) come up with a smooth alternative that all can benefit from. It also doesn’t take a genius to figure out the little trick eBay is pulling by first purchasing PayPal, and then almost forcing people to use it. eBay might own PayPal and Skype, but as long as there are moral, motivated, educated people out there, their expansion and law-bending will be short lived. I wouldn’t invest in them. Don’t let the “PayPal revenues to double by 2011″ headlines influence your judgment. After all, PayPal doesn’t have a good track record for being honest or ethical. All it will take is a law suit that they cant get out of by paying a measly $9.25mil.

By: Sean

Sean — Thu, 17 Dec 2009 04:12:59 +0000

OMG!!! I wish there was a legitimate alternative to Paypal. I completely agree with what many above me have said. Paypal blows!

They have a resolution department that is simply a joke. I purchased something on ebay. They seller didn’t keep up their end of the bargain so I disputed it. Told them that I never received the information that was supposed to be sent to me. They get back with this douche in China who says that he sent it to me. There is no tracking information possible but that he did it and they should take his word for it. They complete the dispute and agree with the seller. I am out $5. Fine, lesson learned. I should have checked everything out more. I have used paypal and ebay for 8 years, but I messed up on this one.
I then get an e-mail from PP about 2 weeks later informing me of a buyer disputing an item that I sold 2 MONTHS prior. Seriously? You are going to wait 2 months to notify that you didn’t receive an item that you paid $90 for and on top of that you aren’t even going to contact the seller to verify that it was shipped? HA, scammer! Now, I learned that you have to have tracking on anything that you sell with PP. PP tells me if I can’t provide a tracking number for the shipment then I have to payback the money. Wait a second, you are telling me I have to have a tracking number or refund the money? Okay, what happened on the transaction I disputed and there wasn’t a tracking number. You still found in favor of the seller? You change that and I will gladly pay this. You can’t tell me both….what morons. Gladly I didn’t have any money in my PP account at the time so they are waiting for me to send them the money. HAHAHAHAHA!!! Like that is ever going to happen. I will french kiss a horses butt before that happens!! Luckily I have a friend from high school that is an attorney. The moment they try to take the money out of my account, the suit gets filed. Bring it PP. I promise you will receive a counter suit for expenses and so much more!

BTW, if anyone knows of a truly legit alternative to PP, please post it here for all of us to look at.

Happy Holidays