Comments on: ING Direct Mortgage Customer Review http://moneysmartlife.com/ing-direct-mortgage-customer-review/ Money Tips for a Better Life Mon, 22 Mar 2010 05:57:04 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Christina http://moneysmartlife.com/ing-direct-mortgage-customer-review/comment-page-1/#comment-171900 Christina Sat, 20 Feb 2010 23:28:28 +0000 http://moneysmartlife.com/ing-direct-mortgage-customer-review/#comment-171900 I have 2 mortgages with ING and the application process was a breeze compared to other banks. I think they have great customer service and have always been available (even on Sundays) if I have a question. They have the best rates around if you are comfortable going with an ARM. I am very surprised to hear all the complains on here. I have 2 mortgages with ING and the application process was a breeze compared to other banks. I think they have great customer service and have always been available (even on Sundays) if I have a question. They have the best rates around if you are comfortable going with an ARM. I am very surprised to hear all the complains on here.

]]> By: MIcheal Talbot http://moneysmartlife.com/ing-direct-mortgage-customer-review/comment-page-1/#comment-171131 MIcheal Talbot Sat, 06 Feb 2010 02:27:29 +0000 http://moneysmartlife.com/ing-direct-mortgage-customer-review/#comment-171131 Well, Well, I see that there are some unhappy people. I have done 3 mortgages with ING Direct and I have had nothinh but the best service. Listen, I hear you, anywhere you go, you will get someone who may make a stupid mistake or give the wrong answer, Yes ING DIRECT has done this a few times with me but they have done more better than worse. I can say that I am very happy with the service and I always refeer my friends to them. My realtor was amazed how fast it took and seen what I got and moved his mortgage to them. I am a very happy customer. Well, Well, I see that there are some unhappy people.
I have done 3 mortgages with ING Direct and I have had nothinh but the best service.
Listen, I hear you, anywhere you go, you will get someone who may make a stupid mistake or give the wrong answer, Yes ING DIRECT has done this a few times with me but they have done more better than worse. I can say that I am very happy with the service and I always refeer my friends to them. My realtor was amazed how fast it took and seen what I got and moved his mortgage to them. I am a very happy customer.

]]> By: Jeremy http://moneysmartlife.com/ing-direct-mortgage-customer-review/comment-page-1/#comment-167394 Jeremy Sat, 28 Nov 2009 21:43:13 +0000 http://moneysmartlife.com/ing-direct-mortgage-customer-review/#comment-167394 So, Richard, you are blaming a for-profit company because you did not have enough money in your account to pay the mortgage?? Sorry to say, but you are the only one to blame. If you're living paycheck to paycheck and a simple delay in getting paid causes you to miss a payment, it either means you need to transfer more funds from another account or you cannot afford your mortgage! No, I do not work for ING, but I am going through a refi right now and it has been great so far. I'll report back after closing. It seems like everyone is blaming the banks for our economic situation, but I blame greedy, ignorant Americans. So, Richard, you are blaming a for-profit company because you did not have enough money in your account to pay the mortgage?? Sorry to say, but you are the only one to blame. If you’re living paycheck to paycheck and a simple delay in getting paid causes you to miss a payment, it either means you need to transfer more funds from another account or you cannot afford your mortgage! No, I do not work for ING, but I am going through a refi right now and it has been great so far. I’ll report back after closing. It seems like everyone is blaming the banks for our economic situation, but I blame greedy, ignorant Americans.

]]> By: Jeremy http://moneysmartlife.com/ing-direct-mortgage-customer-review/comment-page-1/#comment-167393 Jeremy Sat, 28 Nov 2009 21:42:29 +0000 http://moneysmartlife.com/ing-direct-mortgage-customer-review/#comment-167393 So, Richard, you are blaming a for-profit company because you did not have enough money in your account to pay the mortgage?? Sorry to say, but you are the only one to blame. If you're living paycheck to paycheck and a simple delay in getting paid causes you to miss a payment, it either means you need to transfer more funds from another account or you cannot afford your mortgage! No, I do not work for ING, but I am going through a refi right now and it has been great so far. I'll report back after closing. It seems like everyone is blaming the banks for our economic situation, but I blame greedy, ignorent Americans. So, Richard, you are blaming a for-profit company because you did not have enough money in your account to pay the mortgage?? Sorry to say, but you are the only one to blame. If you’re living paycheck to paycheck and a simple delay in getting paid causes you to miss a payment, it either means you need to transfer more funds from another account or you cannot afford your mortgage! No, I do not work for ING, but I am going through a refi right now and it has been great so far. I’ll report back after closing. It seems like everyone is blaming the banks for our economic situation, but I blame greedy, ignorent Americans.

]]> By: Richard Hebert http://moneysmartlife.com/ing-direct-mortgage-customer-review/comment-page-1/#comment-165254 Richard Hebert Sat, 31 Oct 2009 09:41:58 +0000 http://moneysmartlife.com/ing-direct-mortgage-customer-review/#comment-165254 Mark : Try getting a simple payment date changed and enjoy the club.I just searched for a ING sucks website to add my name with this story. I just got informed my paycheck would be late and id get it on monday. I tried to get them to just delay the mortgage payment from the 1 st to the 4 th so's i could get my check deposited.No .. simple answer was no . SO i tried to have them to at least not charge me with fees and penaties since iom calling ahead of that day.I was answered this : We got to make money. ?? i mean wtf . So conversation kept on for a minute , then the agent started to give me shit for calling a friday afternoon at 2 30 pm. Again . wtf It was 2 30 btw cause i had been on the phone almost two hours at that point ! Try to reach them when you're in need of something and enjoy their crappy service and join the rest of us dissatisfied customers. We were warned by our notary not to use them , we did and now regret it. ING is goods as long as you dont need service , they you will find out what they really are. Crappy service. The worst i ever seen. We will never do business with them ever again and i strongly discourage anyone from considering using their.services Richard Hebert Mark : Try getting a simple payment date changed and enjoy the
club.I just searched for a ING sucks website to add my name with this story.
I just got informed my paycheck would be late and id get it on monday.
I tried to get them to just delay the mortgage payment from the 1 st to the 4 th
so’s i could get my check deposited.No .. simple answer was no .
SO i tried to have them to at least not charge me with fees and penaties
since iom calling ahead of that day.I was answered this : We got to make money.
?? i mean wtf . So conversation kept on for a minute , then the agent started to
give me shit for calling a friday afternoon at 2 30 pm. Again . wtf
It was 2 30 btw cause i had been on the phone almost two hours at that point !

Try to reach them when you’re in need of something and enjoy their
crappy service and join the rest of us dissatisfied customers.
We were warned by our notary not to use them , we did and now regret it.

ING is goods as long as you dont need service , they you will find out what they
really are. Crappy service. The worst i ever seen. We will never do business
with them ever again and i strongly discourage anyone from considering using their.services

Richard Hebert

]]> By: Mark http://moneysmartlife.com/ing-direct-mortgage-customer-review/comment-page-1/#comment-164277 Mark Thu, 22 Oct 2009 00:21:16 +0000 http://moneysmartlife.com/ing-direct-mortgage-customer-review/#comment-164277 I find it hard to believe so many people have such negative comments about ING. I just did a refi with them and I couldn't be happier. I consolidated my existing mortgage of $131K at 5.25% with 11 and a half years to go and my HELOC at $77K variable (currently 2.24%). I took $12K cash out and had them cover closing costs for a mortgage balance of $223K. I chose the bi-weekly Easy Saver Mortgage at 3.99% for the first 5 years and then resettable to market rates every 5 years thereafter. This is the perfect mortgage if you choose to pay it down, which I will be doing. I will pay off $82K in principle at the end of the 5 year period, leaving me with a balance of $141K. I know that rates will be higher then, but it is not a concern to me because the amount of interest that will be assessed will be based on the new balance of $141K, not the original amount of $223K, which could quite possibly result in a lower payment amount. The amortization schedule still follows a traditional 30 year mortgage, so my principle amounts each month will increase accordingly. After all is said and done, I will pay this total amount back in 11 and half years, which is right where I am now. The application process couldn't have been simpler. My credit is outstanding (800+), and the only docs they required were 1 paystub, 2 W-2's and my Home Owners Insurance Declaration Page. Everything was done online and the entire process took less than a month. I find it hard to believe so many people have such negative comments about ING. I just did a refi with them and I couldn’t be happier. I consolidated my existing mortgage of $131K at 5.25% with 11 and a half years to go and my HELOC at $77K variable (currently 2.24%). I took $12K cash out and had them cover closing costs for a mortgage balance of $223K. I chose the bi-weekly Easy Saver Mortgage at 3.99% for the first 5 years and then resettable to market rates every 5 years thereafter. This is the perfect mortgage if you choose to pay it down, which I will be doing. I will pay off $82K in principle at the end of the 5 year period, leaving me with a balance of $141K. I know that rates will be higher then, but it is not a concern to me because the amount of interest that will be assessed will be based on the new balance of $141K, not the original amount of $223K, which could quite possibly result in a lower payment amount. The amortization schedule still follows a traditional 30 year mortgage, so my principle amounts each month will increase accordingly. After all is said and done, I will pay this total amount back in 11 and half years, which is right where I am now. The application process couldn’t have been simpler. My credit is outstanding (800+), and the only docs they required were 1 paystub, 2 W-2’s and my Home Owners Insurance Declaration Page. Everything was done online and the entire process took less than a month.

]]> By: Milo, Virginia http://moneysmartlife.com/ing-direct-mortgage-customer-review/comment-page-1/#comment-163319 Milo, Virginia Mon, 05 Oct 2009 17:07:45 +0000 http://moneysmartlife.com/ing-direct-mortgage-customer-review/#comment-163319 It also happened to me. I have a credit score 775, no liabilities, paid-off mortgage on current house (worth over $500000), saving account with ING Direct with a balance of $150000, three credit cards with maximum line of credit, income over $130000 per year. So, I was told that my application is approved, and ten days after that I found out that application was declined. Explanation, insufficient credit depth. I was shocked and called them, they repeated the same story (we are sorry, etc.). I still fill still sick in my stomach whenever I think about ING Direct. It also happened to me. I have a credit score 775, no liabilities, paid-off mortgage on current house (worth over $500000), saving account with ING Direct with a balance of $150000, three credit cards with maximum line of credit, income over $130000 per year. So, I was told that my application is approved, and ten days after that I found out that application was declined. Explanation, insufficient credit depth. I was shocked and called them, they repeated the same story (we are sorry, etc.). I still fill still sick in my stomach whenever I think about ING Direct.

]]> By: Sunny http://moneysmartlife.com/ing-direct-mortgage-customer-review/comment-page-1/#comment-160810 Sunny Fri, 04 Sep 2009 17:14:41 +0000 http://moneysmartlife.com/ing-direct-mortgage-customer-review/#comment-160810 Beware with ING if you have good credit score! I know it sounds silly but that is what happened to me. I have a very good credit score, 780 plus. No credit card debt, no loans. I thought there shouldn't be a problem getting approval...but I was wrong! when I called for pre-approval, first they said that I my decision was deferred. Then I called them after couple of days and they said that my pre-approval was declined because I don't have sufficient credit depth!! I use credit cards every month and pay it off completely when the bills are due. I don't have a car loan or any such thing. I can't believe they declined it. I had applied for pre-approval with different bank and they approved my application! I think the bottom line is that ING direct wants consumers whom they think will call interest payments over a long period - more money for them. They have a easy 5/1 mortgage which on which you actually pay interest as if it is a 30 year loan, and after 5yrs, the interest rate you pay will be what exists then - which will be much higher. Same problem with 5/1 and 7/1 Orange mortgage..it can go up 2% every year till max of 6%. So if you are paying 5% now, you would be potentially paying 11% interest in 8 yrs. I would be very careful before I commit with ING mortgage. Beware with ING if you have good credit score!

I know it sounds silly but that is what happened to me. I have a very good credit score, 780 plus. No credit card debt, no loans. I thought there shouldn’t be a problem getting approval…but I was wrong! when I called for pre-approval, first they said that I my decision was deferred. Then I called them after couple of days and they said that my pre-approval was declined because I don’t have sufficient credit depth!! I use credit cards every month and pay it off completely when the bills are due. I don’t have a car loan or any such thing. I can’t believe they declined it. I had applied for pre-approval with different bank and they approved my application!
I think the bottom line is that ING direct wants consumers whom they think will call interest payments over a long period – more money for them. They have a easy 5/1 mortgage which on which you actually pay interest as if it is a 30 year loan, and after 5yrs, the interest rate you pay will be what exists then – which will be much higher. Same problem with 5/1 and 7/1 Orange mortgage..it can go up 2% every year till max of 6%. So if you are paying 5% now, you would be potentially paying 11% interest in 8 yrs. I would be very careful before I commit with ING mortgage.

]]> By: Geoff http://moneysmartlife.com/ing-direct-mortgage-customer-review/comment-page-1/#comment-157815 Geoff Sat, 08 Aug 2009 15:34:03 +0000 http://moneysmartlife.com/ing-direct-mortgage-customer-review/#comment-157815 I NG Mortgage - Run away fast. Received a mortgage approval from ING and subsequently signed off on my waiver for financing on my new house. Then the BOMB was delivered! 1 week before my closing, they called to inform me that unless I came up with another $25,000 there would be no approval. After asking why, the reason given was that the CMHC had appraised the house and there was a significant gap in house worth vs mortgage amount. Now in scramble mode, I received another mortgage from 1st National Bank through a great mortgage broker. As it turns out there was NEVER an application to the CMHC on my behalf. #$**#* Incredible! To add insult to the file, they refused to process the discharge statement, delaying my closing, until I spoke with an agent who tried to convince me to stay with ING. Are you kidding me.... Talking to my agent, this seems to be happening very frequently with ING. ING? Run....Run away fast! I NG Mortgage – Run away fast.

Received a mortgage approval from ING and subsequently signed off on my waiver for financing on my new house. Then the BOMB was delivered! 1 week before my closing, they called to inform me that unless I came up with another $25,000 there would be no approval. After asking why, the reason given was that the CMHC had appraised the house and there was a significant gap in house worth vs mortgage amount. Now in scramble mode, I received another mortgage from 1st National Bank through a great mortgage broker. As it turns out there was NEVER an application to the CMHC on my behalf. #$**#* Incredible! To add insult to the file, they refused to process the discharge statement, delaying my closing, until I spoke with an agent who tried to convince me to stay with ING. Are you kidding me….
Talking to my agent, this seems to be happening very frequently with ING.
ING? Run….Run away fast!

]]> By: Maggie Meyers http://moneysmartlife.com/ing-direct-mortgage-customer-review/comment-page-1/#comment-154748 Maggie Meyers Fri, 10 Jul 2009 21:16:12 +0000 http://moneysmartlife.com/ing-direct-mortgage-customer-review/#comment-154748 ING has the lowest rates but absolutely no customer service. We have had the appraisal and the house appraised considerably higher than our buying price. (new home builder came way down he is close to foreclosure) Now we are in some cue to review their appraisal with no time limit given...we are not able to get any answers, no one cares and we are in a time crunch. I am quite sure we will not have settlement on time and am making alternate plans for our furniture etc. It sucks that we have to use such a nasty company.. seems like no one cares no matter how high up you go. I will never deal with them again. ING has the lowest rates but absolutely no customer service. We have had the appraisal and the house appraised considerably higher than our buying price. (new home builder came way down he is close to foreclosure) Now we are in some cue to review their appraisal with no time limit given…we are not able to get any answers, no one cares and we are in a time crunch. I am quite sure we will not have settlement on time and am making alternate plans for our furniture etc. It sucks that we have to use such a nasty company.. seems like no one cares no matter how high up you go. I will never deal with them again.

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