Comments on: Good Customer Service Appreciation Day! http://moneysmartlife.com/good-customer-service-appreciation-day/ Money Tips for a Better Life Sat, 21 Nov 2009 13:21:41 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Bill http://moneysmartlife.com/good-customer-service-appreciation-day/comment-page-1/#comment-151240 Bill Mon, 08 Jun 2009 16:30:40 +0000 http://moneysmartlife.com/?p=1821#comment-151240 I love the intent of this post. It is never a bad idea to focus on the positive, especially when there is plenty of bad news these days. Personally, two of the best customer service experiences I have had both revolve around failing hard drives, one with my old Mac PowerBook, and the other with my new MacBook. <b>Apple Store</b> The first occurred when the hard drive started failing on my old PowerBook. I took it to the Apple Store to have it checked out. It was still under warranty but they no longer stocked the same size drive my PowerBook originally came with. The Apple Store "genius" (that's what they're called, I'm not trying to be disingenuous) came out and told me the "bad" news. He then said that if I didn't mind they wold install a larger drive at no cost! <b>ComputerDNA</b> A few years later, I quickly stuffed the hard drive in my new MacBook to capacity and needed to upgrade to a larger drive. I called the local Apple authorized repair shop and they quoted me a reasonable price for the upgrade. It was after 2PM on a Friday and I asked what time they closed. They told me that if I brought it up to them by 3PM that they would have it back to me by close of business at 5PM because they didn't want me to go all weekend without my laptop! I hoped in my car and dropped the system of at 3PM sharp and was even more pleasantly shocked when i received the call at just after 4PM that said my system was ready for pick-up! How's that for service. I love the intent of this post. It is never a bad idea to focus on the positive, especially when there is plenty of bad news these days.

Personally, two of the best customer service experiences I have had both revolve around failing hard drives, one with my old Mac PowerBook, and the other with my new MacBook.

Apple Store

The first occurred when the hard drive started failing on my old PowerBook. I took it to the Apple Store to have it checked out. It was still under warranty but they no longer stocked the same size drive my PowerBook originally came with. The Apple Store “genius” (that’s what they’re called, I’m not trying to be disingenuous) came out and told me the “bad” news. He then said that if I didn’t mind they wold install a larger drive at no cost!

ComputerDNA

A few years later, I quickly stuffed the hard drive in my new MacBook to capacity and needed to upgrade to a larger drive. I called the local Apple authorized repair shop and they quoted me a reasonable price for the upgrade. It was after 2PM on a Friday and I asked what time they closed. They told me that if I brought it up to them by 3PM that they would have it back to me by close of business at 5PM because they didn’t want me to go all weekend without my laptop! I hoped in my car and dropped the system of at 3PM sharp and was even more pleasantly shocked when i received the call at just after 4PM that said my system was ready for pick-up! How’s that for service.

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