Comments on: Comcast Cable Bait & Switch – Sales Tactic #8

By: Emma Kraus

Emma Kraus — Thu, 03 Nov 2011 17:03:59 +0000

On Tuesday, I talked to Comcast and at 8888234280 and had a package set up forTriple Play Premium/Premier package for 159.00. By Jeff. He sent me over to a George who bundled a package with an extra HD DVR and 2 other HD boxes for a total of 168.95. conf.# 452518835. acct 1721-2993162. I went over this agreement at least 3 times before hanging up. The techs came in today and said they have the hddvr that comes with the package and the reg. converters, not the hd ones for the other 2 TVs. I talked on the phone with Kiasha, manager and she told me the two men will be “written up” but they will not honor the agreement. This is , in my viewpoint a “bait and switch” and I am angry that Comcast choses to treat customers this way.

By: Joseph Nichols

Joseph Nichols — Tue, 26 Jul 2011 03:45:59 +0000

It is really funny, if you have to actually go to the comcast office in my area all the employees are in behind bullet proof glass and you have to pass the equipment, money, or forms through clear compartments in the windows that will only open one end at a time. It is a good idea as I noticed most of the customers are very pissed off and beligerent by the time they get there. It may be comcast’s fault

By: jessica@cable internet providers in my area

jessica@cable internet providers in my area — Fri, 01 Jul 2011 04:57:23 +0000

The maximum channels the DTAs will receive are Digital Starter tier, which of course varies by market for what channels are actually in that tier. Also with the DTAs there is NO On Demand, HD channels, or Premium channels. If you are on a tier other than Digital Starter a Set Top Box, either SD or HD will be needed after the Digital Migration to keep receiving those channels. And prices also vary by market on those.

By: Mogur

Mogur — Sun, 05 Jun 2011 17:53:56 +0000

So, what you are condoning is for people to Become Thieves by removing the filter which prevents people from recieving what they don’t pay for? This is one of the reasons that cable prices keep increasing. Now, with Digital transition this will not be a problem: when you have cable service installed… you will recieve Broadcast service. To obtain higher services you will require some kind of converter. I find it more fair now that people wanting standard, or digital starter and are willing to pay for the channels, obtain them while cheapskate thieves like you whine and cry about how much a service costs then steal it when you don’t want to pay for it.
I personally love my COMCAST service… I get On Demand service, for the same price as having standard cable. Which means I can watch ANY of the shows I NORMALLY watch… NCIS, CSI, Leverage,Burn Notice, The Walking Dead… Mythbusters, and others… any time I want… without needing to record them. Rather than complaining about cost… why not ask what the retail rates are for the products, and packages… then find out what the bundle/promo rates are… If you were to call me at my job and ask me… I’d tell you the retail price (after the promotion) and what the promo rate is. Remember everyone… a promotional rate doesn’t mean that’s the normal rate… It’s a promotion. You get it… THEN you go to retail. (or part way to retail when the term is up.) Comcast CSRs(for the most part) Don’t like to offer the CONTRACT offers… as Early termination fees apply if you downgrade, go on seasonal, get disconnected for not paying your bill… and a few other things. The rates may be available for people upgrading services without a contract… but you will not get the Value Added items in most cases (gift cards, Ipods, etc.)
Quit bashing… it’s pathetic

By: MogUr

MogUr — Sun, 05 Jun 2011 17:35:00 +0000

You should post this on Comcast forums site: what was your rate for this Expanded basic cable? NOrmal rates for comcast Standard… or Digital Starter… are exactly the same price: 56.95 in the West Palm Beach region:
One gives you 3 Dta Boxes (without the benefits of On Demand functionality, and the other gives you 1 digital box and 2 adapters (granting 1 set On demand, enhanced search options, digital music cd quality stations and more)) Get your facts straight and do a little research before you Spout off about what you don’t understand.

By: Laura

Laura — Sat, 30 Apr 2011 19:39:04 +0000

What you do not understand is that this was NOT a Comcast Cable undertaking. Actually for your educational purposes, the Federal Government & tghe FCC went to all the cable companies themselves and ordered all cable and satellite providers to discontinue the analog signal and go all digital. Want to know why? It is because not only was this analog signal interfering with the Emergency Broadcast System, but with people with pacemakers as well, among other reasons. the government then came out with their version of DAT boxes. After production, they were not compatable with the cable/satellite systems. We then went to Motorola & asked them to produce FREE, again FREE boxes for people to be able to pick up the digital signal with no cost to them

By: Laura

Laura — Sat, 30 Apr 2011 19:30:51 +0000

You greatly misunderstand Ben, and one thing I personally cannot stand is a person like you who speaks before he knows all the facts. Just because you feel you are “entitled” to continually get promotions doesn’t mean Comcast hasn’t already offered you one, two or three promotions already. This is not enough for you but I ask, haven’t they already done enough on their end? When are you going to see that you must give and take on just about everything you do in life and that you cannot expect everyone to fold to your ideals, especially when it involves “All about you”. I think any cable company out there will agree.

By: PopaRobH

PopaRobH — Thu, 21 Apr 2011 20:34:00 +0000

A special rate for Internet service is offered through broadbandoffers.com. The deal is stated as $19.95 per month for 6 months with no contract and service can be cancelled anytime without penalty. They also advertise a free modem, but you must buy the modem and then mail in rebate forms to receive reimbursement minus shipping cost. The online application takes you through some hoops and indicates that service will be activated after the modem is received. I received the modem and then called the phone number that was provided, which connected to Comcast customer service. They had no record of the order and do not offer any deals such as what was stated. After an 1-1/2 hours of the runaround, I was finally told that broadbandoffers.com is a third-party service and I would have to go through them for activation. I went back to the beginning, which was an advertisement at comcastoffers.com, which links to broadbandoffers.com. I could not find any phone numbers. There was an online contact form and I submitted a request for activation. An email response the next day indicated that broadbandoffers.com does NOT handle service activation. They referred me back to Comcast customer service.

The box that the modem came in clearly says “Comcast Corp” at the top of the shipping label and directly underneath this it says “broadbandoffers.com”. I finally realized that the whole thing is an elaborate bait and switch scam, which appears to be operated by Comcast. I sincerely doubt that I was the first customer to call Comcast and attempt to activate service based on the broadbandoffers.com offering, but the operators played dumb and led me around and around as if to wear me down so that I would get tired and give up. The catch is that once you have payed for the modem and received it, you are not likely to return it at your expense, wait for a refund, and also forfeit the original shipping cost. Broadbandoffers.com cannot activate the service for the stated price and Comcast bumps you into a higher price plan (with a contract?). At that point I decided that I will NEVER DO BUSINESS WITH COMCAST AGAIN!

By: Rachel A. Figura

Rachel A. Figura — Fri, 08 Apr 2011 22:03:51 +0000

ComCRAP yes, they DO ‘Bait & Switch’ since I called on March 10, 2011 after my montly geting and trying to get ‘Expanded Basic Cable’ and now I don’t get AMC, MSNBC, OXYGEN, & the other low-band channels – UNLESS YOU PAY MORE MONEY TO COMCRAP.

By: bob

bob — Wed, 02 Feb 2011 18:34:55 +0000

They did the bait and switch on me today. Their website is misleading, their employees lie about no additional fees when you switch to their box. Not fair, government should do something about this crocked company.